When your order ships you will receive an automatic tracking email sent to the email address you used when you placed your order. In some instances you may find these emails get directed to a junk/spam folder. Please be sure to set us up as a non-spam account within your email program. If there is a delay on your order we will notify you by email.
You can also login to your account to view the status of your order. Please note that if you didn't create a password during checkout you won't have an account to login into...don't worry if you didn't create a password your order is still processing as normal.
If you created and account during checkout
To check the status of your NWGSupply.com order you can visit your account at https://www.nwgsupply.com/customer/account/login/
Didn't create an account during checkout
If you didn't create an account (didn't create a password) you can visit https://www.nwgsupply.com/sales/guest/form/ and enter the required info to view the current status.
Order Status Descriptions for NWGSupply.com
- Processing or Pending: Order is currently processing (Check back for updated status)
- Pending Shipment: Order is in final stages and should ship soon
- Backordered: Order is on backorder, typically process within 2 weeks at the longest
- Hold: Order is on hold. This could be a invalid shipping address. Please contact us.
- Processing: (warehouseID) Order is in shipping stage. Please allow 7-10 business days for delivery.
- Complete or Shipped: Order has shipped. Tracking number should be displayed and you order should arrive any day.